The percentage of users who complete a key action that signifies they are successfully using a product or service. This metric helps businesses understand how effectively they are onboarding and engaging new users.

The total revenue that a company expects to generate from its subscriptions over a year. It is calculated by multiplying the MRR by 12. This metric is useful for long-term financial planning and assessing the overall growth of a subscription business.

The average time taken by customer service agents to handle a call or interaction from start to finish. This includes talk time and any related tasks. Lower average handle times can indicate more efficient service processes.

The average revenue generated per user or account. It is calculated by dividing the total revenue by the number of accounts. This metric helps businesses understand the revenue contribution of each customer and optimize pricing strategies.