Refund & Cancellation

Account Cancellation

We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.

If you wish to cancel your account, notify us at least 7 days before the end of your term (via an email to support@superjoin.ai).

Your subscription gets renewed automatically on the next date of billing.

You can upgrade or downgrade the level of our services at any time of your usage, however, Superjoin does not refund any fees in that case

If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term.

We reserve the right to modify or terminate the Superjoin service(s) for any reason, without notice at any time.

Fraud: Without limiting any other remedies, Superjoin may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.

Note: No refunds are offered, even if a plan is canceled mid-month.

7 Days No Obligation Cancellation

Superjoin offers SaaS service to companies under a 7-day no-obligation cancellation policy. The no-obligation cancellation begins immediately upon account activation. The 7-day no-obligation cancellation period only applies to new customers and does not apply to existing customers who have a subscription plan/free subscription plan.

At any time during the 7-day, potential subscriber (customer) can cancel their account and will be refunded in full with a minor service charge & development cost. We will initiate the refund within the 7-days of cancellation on your plan.

In order to continue using SaaS after the 7-day no-obligation cancellation period, you will automatically be put to continue to your selected payment plan which you selected initially at the time of buying from a range of selections of monthly or receiving a discount by paying for full year of service.

Monthly Billing, Cancellation, and Refund Policies

Superjoin charges and collects in advance for the use of the SaaS service. All services rendered are non-refundable post 7-day cancellation window.

All subscriptions monthly, quarterly, and yearly renew automatically on their due renewal date according to the date of purchase until officially canceled in writing. Customers may cancel anytime by emailing a notice to: support@superjoin.ai

Customers will receive an email from Superjoin confirming that their subscription to the SaaS service has been cancelled.

Important: No refunds or credits for partial months of service will be refunded to a customer upon cancellation.

Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to support@superjoin.ai.

The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.