Glossary
Glossary
Glossary
Average Handle Time
Average Handle Time
Definition
The average time taken by customer service agents to handle a call or interaction from start to finish. This includes talk time and any related tasks. Lower average handle times can indicate more efficient service processes.
The average time taken by customer service agents to handle a call or interaction from start to finish. This includes talk time and any related tasks. Lower average handle times can indicate more efficient service processes.
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