Glossary

Glossary

Glossary

First Contact Resolution Rate

First Contact Resolution Rate

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RevOps Glossary

First Contact Resolution Rate

Definition

The percentage of customer issues resolved on the first interaction with customer support. High first contact resolution rates indicate effective and efficient customer service, leading to higher customer satisfaction.

The percentage of customer issues resolved on the first interaction with customer support. High first contact resolution rates indicate effective and efficient customer service, leading to higher customer satisfaction.

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