Glossary
Glossary
Glossary
Service Level Agreement (SLA) Performance
Service Level Agreement (SLA) Performance
Definition
The measure of how well a company meets its SLA commitments, usually defined in terms of response and resolution times. High SLA performance indicates effective and reliable customer service.
The measure of how well a company meets its SLA commitments, usually defined in terms of response and resolution times. High SLA performance indicates effective and reliable customer service.
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