Glossary
Glossary
Glossary
Time to Resolution
Time to Resolution
Definition
The average time it takes to resolve a customer’s issue or inquiry. This metric is crucial for assessing the efficiency of customer support teams and their ability to address and solve customer problems promptly.
Related Calculator
Related Blog
Try it now
Gathering all your data has never been simpler.
Automatic Data Pulls
Set Alerts
Visual Data Preview
Try it now